Complaints Procedure

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to Kevin Ward at kevin@conatusfinancing.solutions or 30 The Exchange, Mallard House Business Centre, The Street, Little Bealings, Woodbridge, Suffolk, IP13 6LT or by telephoning him on 01473 851587. 

 

We will try to resolve your concern at the earliest time possible. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567. 

 

The Financial Ombudsman Service will consider complaints if you are (1) a private individual, a sole trader or small partnership (2) a limited company with an enterprise which: (a) employs fewer than 10 persons; and (b) has a turnover or annual balance sheet that does not exceed €2 million a yearly turnover (3) a charity which has an annual income of less than £6.5 million at the time the complainant refers the complaint to the respondent; or (4) a trustee of a trust which has a net asset value of less than £5 million at the time the complainant refers the complaint to the respondent.

 

For complaints that don’t fall under FOS jurisdiction, if Conatus Financing Solutions Ltd is unable to resolve any complaint to the Client’s satisfaction the Financial Conduct Authority Code of Conduct stipulates procedures available to the Client including arbitration.